Looks like Jason Berberich is starting a series of bad web design reviews. Or, perhaps this might be the only one — he’s featuring it because of the hour+ that he spent on hold waiting for tech support..
Check out his Bad Web Design #1: Symantec Mysupport . He’s got a very valid point. I’ve run into poorly designed customer service sites like this before. If you need to do customer support, the last thing you need to do is aggravate your customer one more time.
Or, make that, one last time…
